Welcome to Onco M S Healthcare. We are committed to delivering your medications safely, promptly, and in optimal condition. Please review our Delivery & Shipping Policy below to understand how we process, ship, and deliver your orders.

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Order Processing

All orders are processed upon confirmation and prescription validation.

Orders placed before 4 PM are typically processed the same day, excluding Sundays and public holidays.

Orders placed after 4 PM will be processed the next business day.

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Shipping & Delivery Timelines

• Standard Delivery: 3–7 business days (depending on your location).

• Express Delivery (select cities only): 1–3 business days.

• You will receive a tracking ID via SMS/email once your order is dispatched.

Note: Delivery timelines may vary due to factors like product availability, location, weather conditions, or courier delays.

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Delivery Guidelines

• Our delivery partners will attempt delivery at the provided address. Please ensure someone is available to receive the order.

• Medicines are packed carefully to ensure safety, freshness, and zero tampering during transit.

• Please do not accept any package with a damaged seal or signs of tampering.

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Shipping Charges

• Free delivery on orders above ₹1500.

• A flat shipping charge of ₹100 applies to orders below ₹1500.

• A flat COD Charge of ₹100.

• Express delivery charges (if applicable) will be shown at checkout.

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Order Verification at Delivery

• Our delivery personnel may ask you to verify the order and prescription, if required.

• Please check all items before accepting the delivery.

• Report any discrepancies immediately to our customer care.

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Delivery Restrictions

• We currently ship only within India.

• Delivery of certain prescription drugs may require pharmacist confirmation or additional verification.

• In rare cases, orders may be canceled due to unavailability or regulatory restrictions in certain regions.

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Customer Support

For any shipping or delivery-related questions, please contact our support team:

• Customer Care: +91-9318408060

• Email: support@oncohealthmart.com (You may want to update this email domain too)

• Live Chat: Available on our website from 9 AM to 9 PM

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Thank you for choosing Onco M S Healthcare. Your health and satisfaction are our top priorities.