At Mshealthcare, we want you to have a safe and hassle-free shopping experience. If you are not satisfied with your order, our return and refund policy is designed to make the process simple and transparent.
Returns Eligibility
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You may request a return if you receive a damaged, defective, or incorrect product.
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Products must be returned in their original condition, unopened, unused, and with all packaging intact.
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Due to safety and hygiene reasons, opened medicines, healthcare products, or consumables cannot be returned.
Return Timeline
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Return requests must be raised within 48 hours of delivery by contacting our customer support team.
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Our team will guide you through the return process and arrange pickup if applicable.
Refunds
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Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 7–10 working days.
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In case of prepaid orders, the full amount (excluding shipping charges, if applicable) will be refunded.
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For COD orders, refunds will be issued to your provided bank account or as store credit.
Non-Returnable Items
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Opened medicines or healthcare products.
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Products without original packaging.
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Items returned after the allowed time frame.
Exchanges
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If you wish to exchange a product for the same item (for example, if it was damaged in transit), we will provide a replacement free of cost.
✅ This keeps it professional and customer-friendly while also covering pharmacy restrictions.